Refund policy

Here is the refined, elegant version of your policy for KORYO in English, keeping that clean, "Quiet Luxury" aesthetic.

Return & Refund Policy

At KORYO, we formulate precise skincare solutions designed to protect and support your skin ecosystem. If a product does not meet your expectations, we are here to ensure a seamless resolution.

We offer a 30-day return window, starting from the day your package is successfully delivered to your address.

📋 Policy Details & Specific Scenarios

To ensure a smooth process, please report any shipping or product issues to our Service Team within 7 days of delivery.

  • Damaged or Incorrect Products: If your item arrives damaged or incorrect, please email us a photo of the product within 14 days of receipt. We will immediately arrange for a complimentary replacement or a full refund.

    • Note: If the outer shipping box is damaged during transit but the product itself is perfectly intact, please file a claim directly with the shipping carrier.

  • Incorrect Shipping Address: If a package is returned to our warehouse due to an address entry error on the customer's end, the additional shipping cost for reshipment will be covered by the customer.

  • Missing Orders: If the tracking information shows your package as "Delivered" but you have not received it, please contact the shipping carrier directly to initiate a claim.

🤍 How to Request a Return or Refund

We have designed our return process to be as straightforward as possible:

  1. Contact Our Team: Reach out to our Service Team via our Contact Us page or email. If reporting a damaged item, please attach your photo evidence right away.

  2. Ship the Item Back: Once approved by our team, ship the product back to the return address provided by our support team. Please note that customers are responsible for return shipping costs.

  3. Share Your Tracking Number: Crucial Step: You must provide us with a valid tracking number for your return shipment. We cannot process a refund or ship a replacement without tracking verification.

  4. Your Refund: As soon as you provide the return tracking number (or once the package arrives at our facility), we will credit the refund back to your original payment method or ship your replacement within a few business days.

Need Assistance?

Our customer care team is here to guide you through every step. Simply visit our Contact Us page, and we will get back to you as quickly as possible.