Refund policy

What is your refund policy? 

Our refund policy is 7 days starting only when our package is delivered to your address.  To maintain our low pricing and passing on the savings to you, the item will be returned directly to that vendor.  Don't worry, we shall assist you with the process.  Many of our vendors offer returns and, although rare, some vendors may have a no-refund policy on all their orders.  In extreme cases, we shall reserve the right to overturn a vendor's return policy.  Such cases include:

The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 14 days of receiving the item. We shall submit a claim for approval and our vendor will be responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the customer must submit a claim to the shipping carrier directly.

The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost may be incurred by the customer.

Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.  As your orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

Late order: In the case that the product has not been processed or shipped within the time frame agreed, and the customer wishes to cancel the order, then we will ask the vendor for refunding the order. Please note that we may sometimes require more time to fulfill orders such as during high-volume seasons. 

If you experienced any of the above scenarios, you must report the issue within 7 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

How do I request a return, exchange, or refund from your vendor?

We are here to help! We have put together the following process to make this process easier:

Make sure you have a valid reason to replace or return the product (e.g. defective items) and obtain evidence by a photo of the defective/damaged item.

Next, contact our Service Team via email and include the evidence.

After we have successfully alerted the vendor and they have approved the order return or refund, the product must be returned to the supplier.

Next, you must return the product and provide a tracking number to us. The product must be returned to the address on the original package.

Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.

In order for us to process a refund for an order, we will require a tracking number for the order/item return.

Please contact our Service Team on the Contact Us page and we will respond as soon as possible to guide you through the process.